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| Satisfaction Degree of Higher Education Quality: Differences and Interpretation |
| LI Zi-lian |
| College of Business, Jiangsu Normal University, Xuzhou, Jiangsu, 221116 |
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Abstract It is important and essential to the improvement of higher education to explore and rectify the problems in education from the perspective of learners' satisfaction. Based on the survey data from the Internet, this paper analyzes the structural differences and causes of the satisfaction degree of higher education quality from learners' internal ascribed factors and external environmental factors. The findings are as follows: First, learners generally have low satisfaction with the quality of higher education, and they are more satisfied with the higher education they have experienced than the overall quality of higher education. Second, there is not a strong correlation between the satisfaction degree of higher education quality and learners' gender, family, college types and location, but different grades show cognitive differences. Satisfaction declines in the first three years, while slightly increases in the last year. Third, learners' dissatisfaction with higher education are mostly attributed to their perception of impractical, disordered and tedious curriculum, but they have a higher preference for their school and teachers. Therefore, to improve the quality of higher education, it is important to update and rectify our idea of higher education and keep up with the times, constantly improve the theoretical system of curriculum and teaching materials, and make higher education better meet social demands.
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Received: 15 January 2021
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2021, Vol. 38 
