政府信息公开促进服务型政府建设的作用机制与边界条件

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Abstract Government information disclosure is of paramount importance in the digital era, as it serves to alleviate public uncertainty and foster a service-oriented government. Most of the existing studies encompass government information disclosure as a unified concept, with limited attention given to exploring the distinct impacts of different modes of government information disclosure (proactive disclosure and disclosure upon application) on the construction of service-oriented government. This paper employs the survey experiment method to empirically examine the influence mechanism of two government information disclosure modes on the construction of service-oriented government through four experiments. The findings demonstrate that: firstly, in comparison to disclosure upon application, proactive disclosure of government information is more conducive to enhancing citizens' perception of service-oriented government construction. Secondly, citizen trust mediates the impact of both modes of government information disclosure on the perception of service-oriented government construction. Thirdly, government digitization is the boundary condition for two kinds of government information disclosure to play a positive role. When citizens' perception of government digitization level is low, proactive disclosure of government information is more conducive to enhancing citizens' trust. When citizens' perception of government digitization level is high, the disclosure of government information upon application is more conducive to enhancing citizens' trust. Furthermore, in comparison to the government information disclosed upon application, perceived benefits have a stronger positive moderating effect on the association between proactive government information disclosure and citizen trust. Government managers should proactively enhance the extent and depth of information disclosure, effectively provide citizens with government information with higher value, and expedite the process of government digitalization.

Key words： government information disclosure service-oriented government sense of trust government digitaliza-tion perceived benefit

Received: 04 October 2023

PACS:

D630

	Service

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	LI Xue-song
	WANG Jian

Cite this article:

LI Xue-song,WANG Jian. The Function Mechanism and Boundary Conditions of Government Information Disclosure to Promote the Construction of Service-oriented Government[J]. , 2024, 41(2): 97-109.

URL:

https://xb.szu.edu.cn/EN/ OR https://xb.szu.edu.cn/EN/Y2024/V41/I2/97

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